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Only half of my Charge 3 screen is visible

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‎10-19-2020 06:00 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-19-2020 06:00 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

Hello all, I checked past posts and can’t seem to find one related to my issue 😕 my screen went black and I had to plug it into my computer to restart it but now it’s as if my screen has shifted and I cannot see the time whole clock face. In stead I see half the face and a thick line that goes down the length of the screens Anyone else happen to have this issue? This is frustrating. My charge 3 isn’t even over 8 months old and I take good care of it. 

 

 

Moderator Edit: Clarified subject

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‎10-20-2020 11:16

‎10-20-2020 11:16

@JulesRulesAgain Thanks for joining us! 

 

Let me help you with your Charge 3 screen not working as it should and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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