Only one green flashing light

[MrsKJ]

I've noticed my sleep and heart rate has not been tracked for 2 days and today I noticed only one green light was flashing.

I have turned sleep off and back to auto

I have connected the fitbit to the charger and held for 10 seconds

I have cleaned it with a wipe

None of the above has worked

Any suggestions????

[USAF-Larry]

@MrsKJ, you need to contact Fitbit Support so that they can help resolve this issue.

[HeydyF]

Hey @MrsKJ, it is great to see new faces around! 🙂 Hmmm sounds pretty weird that only one light is flashing on the back of your Charge 2. On the other side, I appreciate that you have taken the time to try to fix this issue. Beside what you already tried, I would like you to try to set up your Fitbit as a new device by following these instructions for iOS devices. If that doesn't work, I'd suggest you something else, could you please the battery of your Charge 2 run out? After that, plug it into the charging cable and perform another restart, then use it for a few days and let me know if it is tracking your sleep and heart rate. 

Thanks for your help @USAF-Larry. 😉 

I'll be around so keep me posted! 

[MrsKJ]

I contacted the online support services and after more of the same troubleshooting I am now waiting for my replacement Charge 2.

Thank you for your help

[HeydyF]

Hi @MrsKJ, thanks for getting back to me! I appreciate the update, sounds pretty cool that our Support team has helped you out with this and will send you a new Charge 2 as a replacement. 

Let me know if further questions or comments come across. 😉 

[SunsetRunner]

I am also experiencing this issue. 

[MrsKJ]

Contact Fitbit-they gave me a new battery about 18 months ago and it’s still going strong
Good luck

Sent from my iPhone

[Anitak1229]

I am experiencing the same issue. My heart rate is through the roof and my sleep is also not accurate . I have tried resetting and cleaning as well. This is the second time this happened . 

[MrsKJ]

This is my second time too!I went on to the live web chat.They’ll ask you to reset it and try a few things.Mine didn’t respond but l did get a voucher for money off a new Fitbit.Good luck


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[Anitak1229]

How do I go on to the live webcast?
Thanks


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[MrsKJ]

I used my desktop and went on.through the community tab

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