Original fitbit charge won't accept update

[DonnaD10]

I have a never used fitbit Charge (the first one), my fitbit app can sync it but it won't accept updates. It says I need to connect it to my Bluetooth but, my Bluetooth doesnt see it. I've tried turning off, deleting it from my fitbit app. Restarting my phone. Nothing works. It is syncing to the app I just can't get the update it keeps telling me is available. I have an android phone.

[Odyssey13]

Hi @DonnaD10 be sure you have a compatible Android phone - click to see information. To set up, see these instructions - click. The bluetooth is used, but it's not the same way as you're probably used to. See if reading helps you understand better.

[LZeeW · Accepted solution]

Hello @DonnaD10 and welcome to the Community.  The Charge was put on Fitbit's Legacy Device list in 2020.  It's unlikely that you can update it.  I honestly don't think you should spend any more time trying to set it up.

[DonnaD10]

thanks kind of what I thought. Thanks LZeeW