Oximeter dosen’t work

[Pedromenezes]

I have the charge 4.

In the beginning it was all ok.

but after 1 month the oximeter stop working, or at least it stoped the information to appear in the app.

It says that I have to ensure that I have the latest update, and I do.

I waited a while to see if it was something else that “technologies” wanted, but nothing changed.

Does anyone now’s what can I do?

[JuanFitbit]

Hi @Pedromenezes , Nice to see you here. Thank you for your message and patience. 

Could you please let me know if you are seeing the sleep stages or the simplified view of your sleep record?

See you around. 

[GeoBW]

I have the same problem @JuanFitbit and it does tell my sleep stages x 3, but i can't see my saturation at any given time. Now i have been Diagnosed with COVID it is pretty important to have this feature.

Cheers George

[JuanFitbit]

@GeoBW , Nice to see you around, Thank you for your feedback and information. 

Have you restarted the Charge 4?

Please have a look at these tips:

• Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
• You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
• You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
• Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
• Your Fitbit device must be able to consistently track your SpO2 data:
  • Wear your device slightly higher on your wrist.
  • Make sure your device is in contact with your skin.
  • Your device should be snug but not constricting.
  • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device

See you around. 

[GeoBW]

I actually chatted with support yesterday and after last night it is now working. I think the key thing we did was uninstall and reinstall the app from the gallery on my phone. 

[Pedromenezes]

That would be perfect but would I lost my information?

[Rich_Laue]

 @Pedromenezes none of the information is ever stored on the phone, all info is in your online account.