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Pair charge 2 with new smartphone

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‎06-30-2019 05:07 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-30-2019 05:07 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

I have the fitbit Charge 2 for almost 2 years now. I have never had any problems with it until now. I bought a new smartphone a few weeks ago and since then I haven't gotten any notification from my phone on the fitbit. First I had a Motorola Moto G5 and now a Motorola One Vision. I just installed the app on my new phone and logged in. Everything synced but there is no connection via Bluetooth. My phone doesn't find my fitbit and I have tried everything so far. I deleted the fitbit app and installed it again. I restarted the charge 2. I deleted the charge 2 from the app and re-installed it, but nothing has helped so far. I get the notification that there are bluetooth issues, but no solution so far. What should I do? 

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3 REPLIES 3

‎06-30-2019 05:13

‎06-30-2019 05:13

Good trouble shooting, @AnnVanlommel. Unfortunately, your Motorola One Version is not on the list of Supported Devices. This means Fitbit has not tested the phone and not all of the functions may work. 

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‎06-30-2019 05:28

In response to SunsetRunner

‎06-30-2019 05:28

The problem is that I can't pair with my charge 2 because my phone's bluetooth doesn't find him. Some tips on that would be welcome. 

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‎06-30-2019 05:30 - edited ‎06-30-2019 05:32

In response to AnnVanlommel

‎06-30-2019 05:30 - edited ‎06-30-2019 05:32

If that phone’s Bluetooth is not compatible with Fitbit, there is nothing I can suggest. Sorry, @AnnVanlommel . You can try contacting Customer Support, in case they have any suggestions. 

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