Pairing Charge 3 every time I check the phone

[Kraftee]

Getting really tired of having to pair my Charge 3 every time I check phone for info or need it to pair with Noom app

Moderator edit: updated subject for clarity and format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Kraftee. I´m sorry to hear that you have to pair your Charge 3 every time you check your phone or need to pair with Noom app.

Do you get a message on your phone that asks you to pair your Charge 3 again? What happens exactly?

[Kraftee]

Every time I go on to the Fitbit app a message comes up about “Lost Bluetooth Pairing….instructs to go to Bluetooth setting forget Charge 3 if paired …..then back to app and wait for pairing request.”

Get Outlook for iOS

Moderator edit: format. 

[AndreaFitbit]

Thanks for getting back to us and for the clarification @Kraftee.

I'd recommend to give a try to the following:

1. Turn off the Bluetooth in your phone and any other device nearby.
2. Force quit the Fitbit app.
3. Reboot your phone and restart your watch.
4. Turn on the Bluetooth only on your phone and open the Fitbit app.
5. Tap your profile picture > Set Up a Device > Charge 3 > Replace Device.
6. Follow the onscreen instructions and if prompted, accept to pair your watch with your phone.

I hope this information helps.

[Kraftee]

After following instructions you provided, it seems to be synching, however, now a new issue…It states “! Couldn’t sync Charge 3 Fix it” in a green bar across top of app.

Get Outlook for iOS

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @Kraftee. 

Is your Charge 3 still not syncing properly? The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[SunsetRunner]

I have turned mine off a couple if times atleast to reset and restart and I still have to “remove” the device and set back up and repair multiple times a day. I’m ready to throw it out the window!

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. Thank you for mentioning the steps you have followed in order to connect your Charge 3.

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[SunsetRunner]

Yes I called customer service and after holding for a long time I got disconnected. You don’t know how frustrating this is

Sent from my iPhone

[AndreaFitbit]

Thanks for getting  back to us and for letting us know about your experience @SunsetRunner.

I understand how frustrating this could be and I sent you a PM.

Please check your inbox. 

[Kraftee]

To be perfectly honest, I don’t really feel like doing anything more that may mess things up. Even tho it says it’s couldn’t sync, it seems to be doing so anyway and perhaps better than it has in a long time. All I care is that it IS syncing and I figure I can put up with the blip that shows…

Get Outlook for iOS

[SunsetRunner]

Do not see any messages in my inbox
Sent from my iPhone

[AndreaFitbit]

Thank you for getting back to us @Kraftee and @SunsetRunner.

I appreciate your feedback and comments @Kraftee.

@SunsetRunner check on the envelope on the upper right of the community.

[dh_32]

I was getting that bar too. It started yesterday after an update. What is odd is the update was for a Beta Version which I did not ask for. Sometime yesterday against the warnings about leaving the Beta version, I left it anyway. Today I went to Google Play Store for the Fitbit app. The first notice I see is “you still have the Beta version installed, you might want to uninstall it.”  I did just that. I reinstalled a regular version and then was led through all the permissions I needed to accept. And later a pairing request for Fitbit and phone (Pixel 4a).  Everything is running smoothly again.

[Kraftee]

Thx for sharing, but I have an iPhone…..I keep wondering why I went back to Fitbit…..just seems like after a year the device or something messes up…..can’t even check time or anything in the sun…..about the best thing going for it is it’s waterproof and I do numerous Aqua classes…..don’t want to keep taking off and on….

Get Outlook for iOS

[AndreaFitbit]

Thanks for getting back to us and for sharing your experience @dh_32 and @Kraftee.

I´m glad to hear that after running the Beta version everything is running smoothly again @dh_32.

@Kraftee, I understand how frustrating this could be, your feedback and comments are greatly appreciated. 

[dh_32]

I left the Beta. The Beta is a Charge 3 killer. It is running smoothly now because I reinstalled the app. If it happens again, I will be forced to move away from my 10 year history with Fitbit. 

[AndreaFitbit]

Thanks for getting back to us and for your comments @dh_32.  

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums.