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Pairing Samsung Galaxy A10 with fitbit charge 2

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‎06-24-2019 23:27 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-24-2019 23:27 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Keep getting a message that says one moment getting things ready to go. I have updated the app restarted my phone. Seems to be trying to sync I have got the steps, but not getting the notifications on my Fitbit. Please help. Thank you.

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5 REPLIES 5

‎06-25-2019 11:05 - last edited on ‎03-21-2025 12:57 by Fitbit Moderator

‎06-25-2019 11:05 - last edited on ‎03-21-2025 12:57 by Fitbit Moderator

@D24 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 notifications and thank you for troubleshooting this issue. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-24-2019 11:42

In response to AlvaroFitbit

‎07-24-2019 11:42

I have tried all of these "solutions" several times over to no avail!  I started a chat with the support area today and was cut off so I phoned the helpline and was told at least a 10 minute waiting time. Please advise as to how to address this issue as currently no support from fitbit!

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‎07-24-2019 11:56

In response to clarecar

‎07-24-2019 11:56

They really dont care we spent up to 100$ for this and they dont really care 

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‎07-25-2019 01:52

In response to Siaki

‎07-25-2019 01:52

Hi

Had same problem with Galaxy A10, so I downloaded fitbit through windows 10  to my laptop from their website and set it up there, worked fine so thought I'd just work from there.

Then I decided to have one more go at loading android app and pairing on my A10, and lo and behold, it loaded itself perfectly and has worked fine since.

Then uninstalled from my laptop. 

Not sure why this happened but I'm not compllaining anymore...

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‎07-28-2019 10:06

In response to Starfish51

‎07-28-2019 10:06

How you pear the Fitbit with tha phone?

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