Pairing my Charge 3 to my phone

[sharon64]

my charge 3 stopped syncing and showed an incorrect time. I read on here to unpaired my device and pair again.  It would not pair back. I thought it was my phone as it was a little older. I bought a new phone, a Galaxy A11. It will not pair either.  My Bluetooth is on and there are no devices listed as paired at this time. It sends the code to my fitbit and I enter it but will not pair. I don't know what else to do.  I have  bought multiple fitbits and have never had this problem before.  Please help!!!

Moderator Edit: Clarified subject

[AlvaroFitbit]

@sharon64 Thanks for stopping by!

Let me help you with this. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Hope this helps.

[sharon64]

I have no devices on my Bluetooth.  I made sure I had the permissions. I have my Bluetooth on. I restarted my Fitbit and phone. Still won't pair.  I've only had this last Fitbit like a year and it's not cheap. I'm part of my employer group and use this for our wellness activities.  The device won't even show the correct time.  I don't know what else to do. 

[AlvaroFitbit]

@sharon64 thank you for troubleshooting this issue.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.