help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pairing my Charge 3 with my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2021 09:40 - last edited on ‎01-12-2021 07:35 by Fitbit Moderator

‎01-10-2021 09:40 - last edited on ‎01-12-2021 07:35 by Fitbit Moderator

My ftbit won't connect with my phone. It keeps saying the fitbit isn't charged. The battery is at 100%. This is a replacement fitbit. The date on my fitbit is Dec 19th. I didn't use my fitbit over Christmas but need it for work. Frustrated. Ginny

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎01-10-2021 10:04

‎01-10-2021 10:04

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-12-2021 07:38 - last edited on ‎11-05-2025 05:57 by Fitbit Moderator

In response to Odyssey13

‎01-12-2021 07:38 - last edited on ‎11-05-2025 05:57 by Fitbit Moderator

@Ginmerison Thanks for being part of our Community! 

Let me help you with this. As mentioned by @Odyssey13 said you can check the list of compatible devices but you can also try troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎01-12-2021 08:44

In response to AlvaroFitbit

‎01-12-2021 08:44

Similar issue here. My phone will FIND the tracker, but then it won't go the next step to connect to it. It just says "try again". Ive tried all of the steps above. Ive even restarted the phone (Samsung Galaxy 9 which is on the good list). I dont know why it can find my tracker using Bluetooth, but it won't connect fully so I am able to sync it and use it. Its fully charged and plugged into the charging harness. I am at a loss. 

Best Answer
0 Votes

‎01-12-2021 10:12

‎01-12-2021 10:12

I'm using a MotoG7 Power which isn't on the list but all of a sudden (after over a year) it stopped syncing, I can detect the Fitbit, it accepts the code and starts the syncing process and then just hangs, I've restarted everything and it makes no difference.  I go back to an old Alta and it links straight away. Very frustrating

Best Answer
0 Votes

‎01-12-2021 18:14

In response to AlvaroFitbit

‎01-12-2021 18:14

My Fitbit still will not connnect to my iPhone 12

Best Answer
0 Votes