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Pairing with samsung galaxy a8

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‎07-13-2019 00:21 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-13-2019 00:21 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Ok, lengthy message but here goes, had a fitbit feb, worked great with phone then it just lost connection, they sent out a new one but it wont pair with my phone says it's the bluetooth, anyone else had this problem ??? 

 

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‎07-14-2019 10:23

‎07-14-2019 10:23

@Caz1972, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you setting up your Charge 2 with your phone. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-16-2019 11:46

In response to AlvaroFitbit

‎07-16-2019 11:46

I'm so ready to through the towel in, I've only had this phone for a year and have another year left to go. I have tried all of what was suggested and then I got my husband to try it incase I was doing it wrong. 

Nothing has worked and it's still not connecting to the car so its definitely the bluetooth that's at fault , is there anything else I try before contacting O2 ???

 

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