Part of Charge 3 screen is faded

[VaneBF]

I have had my Fitbit Charge 3 for just under 2 years. The last couple weeks the screen has faded entirely and I cannot see the top half of the screen. It is super hard to use my fitbit without being able to see the screen. 

I see this is an issue for others but I am not sure how to fix it. It seems these are designed to stop working at 2 years based on others with a similar issue in this same time frame. This planned obsolescence is bad for our planet and an irresponsible business practice. 

I hope Fitbit has an excuse for their planet (un)friendly practices and a way to fix my device which I have enjoyed using daily up until recently.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@VaneBF Welcome to our Fitbit Community. I totally understand how you feel about the screen issue that your Charge 3 has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

Please check out the first post of this thread.and follow the instructions.

Hope this helps.

[VaneBF]

Thank you JuanJo. I already did what that post says as I had seen it
before. It did not work, which is why I wrote a post. What is you next
suggestion?

[JuanJoFitbit]

@VaneBF Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.