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Password reset email says sent but never arrives

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‎05-28-2020 14:48 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-28-2020 14:48 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

I was suddenly booted out of my app on Saturday and have been trying to log back in ever since.

 

I put my user name (email) and password and I get a message "invalid email or password"

 

I have updated my phone with latest software (OS) and removed and reinstalled the app a number of times but I still get the same.

 

I did have issues logging into the computer account as I kept getting the same message as above and had to go through Facebook eventually. It confirms my email address is correct.

 

At the moment my only alternative is to create a new account with a new email address but I do not want to lose my history

 

Please help

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‎06-03-2020 07:21 - last edited on ‎03-12-2025 05:39 by Fitbit Moderator

‎06-03-2020 07:21 - last edited on ‎03-12-2025 05:39 by Fitbit Moderator

@alijamiemuse It's great to see that you've visited the Fitbit Community!

Let me help you with your issues accessing your account. This doesn't sound normal so I have created a ticket so our Support team can further assist you via email. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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