Peel off screen guard on Charge 2 during shipping

[paulcford]

Can you tell me if the Charge 2 ships as new with a peel of screen guard? I have noticed that the corner of my screen is lifting a little. Not sure if this is the real screen or something I should have peeled off when I took it out of the box.

Thanks in Advance.

[RicardoFitbit]

Hi @paulcford welcome to our Community Forums, thanks for your inquiry!

For a better understanding of your concern, can you please share with me a picture of your device and the inconvenience you're experiencing with the screen guard? You can check: How To: Add An Image To Your Post as a reference. 

Looking forward to your reply. Let me know if you have any additional questions. 

[paulcford]

Hello Ricardo,

after the first time it happened I pressed down and it noit w looks like this all the time. The first time, the corner had lifted approx 2mm into the watch face. The ease with which it was pressed back down was what made me think it was a removable plastic film guard. I hope you understand what I mean. In any event, to see the corner lifting up after just a few days does not bode well for the future. I am very careful with my fitbit and it has not been carelessly used at any time.

[RicardoFitbit]

Welcome back @paulcford thanks for your reply and update, it's a pleasure to continue assisting you. My apologies for the delay in responding.

I appreciate the picture that was attached in your post, this helped me to better understand your situation. Let me share with you that I've created a ticket for you with our Customer Support team to receive further assistance directly with them. Please keep an eye to your email inbox, they'll be in touch with you shortly.

In the meantime they contact you, let me know if you have any additional questions.