Phone IP Blocked by Cloudflare

[BaileyKR]

So apparently my Charge 3 won't sync properly due to the phone IP being blocked by fitbit's security provided by Cloudflare.com. It will sync my steps, but not sleep or active minutes etc.

I was looking for a support number to call and have them manually whitelist my phone's IP. I really don't want to setup a VPN on my phone just to change the source IP to something else that isn't blocked

[Rich_Laue]

Hello @BaileyKR  or you looking for a super number for Cloudfare or Fitbit?

If Fitbit click on your photo in the top right, out on the help link below or under help in the Fitbit app.

Or simply contact.fitbit.com

[BaileyKR]

@Rich_Laue 

Thank you for the information - I have called and am waiting for a response via email from their tech support

[BaileyKR · Accepted solution]

I contacted fitbit support and provided screen shots of my issue. They advised me that the IP issue should be resolved within 48 hours.

[jwtx1980]

No so much a solution as it is just someone telling you they will solve it.  Anyways mines doing the same thing.  Charge three with a pixel 2xl

[SunsetRunner]

I had to change my IP address twice in March to sync my Charge 2: cloudflare.net (a cloud server used by Fitbit) blocks some IP addresses accidentally.

My solution is either to force my ISP to change it, or to use a VPN on a PC. I rarely use my phone's wireless data link for syncing.

Another problem is that people who are trying to pair or re-pair they trackers do not know that the last step in the process is a connection with cloudflare.net by the app that fails, and this makes people think that the pairing fails.

I wish moderators were more open on the IP blocking issue.

[BaileyKR]

I think maybe the real solution here is to modify the fitbit app to keep a cache of the synchronization and pairing and upload that data to the fitbit servers out of band from the sync/pair. By taking the cloudflare.net auth/validate out of the inline comm process, users can still see their data, sync and pair properly. Leaving the actual issue focused on the servers rather than device itself. hmmmmm update anyone?

[lhpeterson]

48 hours is unacceptable response for a device that is always on.  It should be immediate.  Also, the chat line is asking me to sign on with my phone but that is want is blocked.  Chat line requested to provide support via email and I am waiting for a response from them.  

[ashleyrh]

I am having the same issue