Phone and Fit Bit wont connect

[Bamjag]

Hi, I have a iPhone 6 and a Charge fitbit, Phone won't/cant see the fitbit, it has been searching for ages,

[MarlenS · Accepted solution]

Hey @Bamjag, welcome to our Community family! 

I recommend logging out from your Fitbit App, restart your iPhone 6 and restart your tracker following the steps provided by @AlejandraFitbit, login again in the Fitbit App and try to set up again.

I hope this helps and let me know the outcome! 

[Bamjag]

Hi Marlenfitbit,

Thanks heaps, that worked,

[MarlenS]

Hi @Bamjag, nice to see you again!

I'm glad to read that the steps I provided helped you to complete the setup process. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other Fitbitters.

I hope to see you around soon. 

[Briannah_12]

i sadly don't have a iPhone 6 i have a Samsung j5pro is there anything i can do to connect my fitbit in a different way??