help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Phone isn't compatible

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2016 18:07 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎01-25-2016 18:07 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

My phone isn't listed as one of the compatible phones. I have been having trouble getting the heart rate to sync and suspect that is why. Does that mean I just can't use the heart rate tracking function? Because that's why I bought the charge hr
Best Answer
Labels:
0 Votes
46 REPLIES 46

‎04-05-2019 20:27

In response to MarcoGFitbit

‎04-05-2019 20:27

I have a Huawei Y7 and am looking to purchase an Inspire HR. If I have successfully downloaded the Fitbit app, does this mean I will be able to use the tracker with my phone, or is there more to it than that? I don't want to get the tracker and then it not work with my phone. 

Best Answer
0 Votes

‎11-12-2019 05:33

In response to NicTeti

‎11-12-2019 05:33

I have a Samsung A9 and it won't connect at all, as it's not a compatible phone, I dont have a computer , so does that mean I've now wasted all that money due to updating my phone?

Best Answer
0 Votes

‎12-01-2019 15:10

In response to missporterlo

‎12-01-2019 15:10

Did you ever find a solution? I have the same trouble. I bought a samsung galaxy a9 this summer and my Fitbit charge 2 worked for a few months and not morning work! No steps recorded, no heart rate etc. 

Best Answer
0 Votes

‎12-03-2019 07:40 - last edited on ‎12-21-2021 07:55 by Fitbit Moderator

In response to Suziec002

‎12-03-2019 07:40 - last edited on ‎12-21-2021 07:55 by Fitbit Moderator

Hi

I tried everything including the help on webchat, trying to find a way round it but there wasn't one.  Even the new Fitbits aren't compatible, but no mention in any adverts you may have problems, I just don't get how Samsung is a popular phone yet Fitbit haven't sorted the the tech, so its compatible for all samsung phones!! The help advice was to either use a second phone, why would I do that as I have a phone and it wouldn't pick up my messages or calls as it wouldn't have my sim in it, or use a computer but again that's no good if I'm out and about!!  Its absolutely ridiculous.  Their ads are very misleading, as my husband was going to buy me a newer version as he thought it would then work with my phone and the Fitbit are really pushing their products as its Christmas, but I double checked and it's all Fitbits that are compatible and the standard response is, we are updating the tech all the time so keep checking to see!!  That doesn't help if you if you have one already, what are you meant to do in the mean time with it!

So in the end I bought a non brand smart fitness watch, which had all the fitness tracking plus messaging ect included.  It does the job, was cheaper, is compatible with my phone and I can track my fitness now.

Will sell my Fitbit and wont bother with the company again, if I'm honest.

 

 

Moderator edit: format. 

Best Answer

‎12-18-2019 20:33

In response to SteveH

‎12-18-2019 20:33

Infinix hot 8

Best Answer
0 Votes

‎04-17-2020 04:37

In response to SteveH

‎04-17-2020 04:37

  • I have LG Dynasty. Had inspire HR connected to phone. Trying to set up charge 4. Unpaired HR. Charge 4 says 'found it' but wont connect??? Tried everything
Best Answer
0 Votes

‎12-19-2021 06:00

In response to missporterlo

‎12-19-2021 06:00

 I had problems with my mobile and re-set it to factory settings. I am now trying to download fitness app again and it's now saying its incompatible.  I got on to support which was a complete waste of time because they were absolutely useless. The thing is that the same fit was paired and app downloaded on my mobile for two years. I am never going to buy this fitbit again, I will also go for a cheaper version and hope for the best

 

Best Answer