Plastic connector from Charge 3 to strap broke off

[saltyjack]

My band started to tear - I duct-taped it while I ordered a replacement band (you can see the adhesive). When I removed the old band to replace it, the connector broke off in the band....I realized it's only connected to the Charge 3 by two tiny pieces of plastic.  So - there's no way I can replace the band.  Any ideas for help? This is the 3rd Charge 3 I've had - love them but this is very disappointing.  Thanks -

Moderator edit: format. 

[Odyssey13]

Hi @saltyjack  if you're out of warranty, I'd go to Amazon and find something that would work to hold your pebble piece. Some have posted there is a band that you place your pebble into without needing the clips. You could also get a clip type pouch to put the pebble. Let us know what you find that works best for you.

[saltyjack]

Thanks, Odyssey13 - that will work! I found a strap on Amazon where I can
just snap the Fitbit in (lots of the comments/reviews said they had the
same problem as I did - sure seems like a design defect!)

Very helpful -

Saltyjack

[AndreaFitbit]

Thanks for getting back to us and for following @Odyssey13's advise @saltyjack.

Thank you for letting us know that you found a strap on Amazon and that it worked for you. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice weekend.