Plastic frame on the Charge 4 broke

[Lizpep]

The black clip on which to connect the strap, has broken off, so I cannot attach the strap. Is it possible to mend this. The Fitbit works fine, so I’m reluctant to buy a new one.

[Julia_G]

Hi, @Lizpep something like this might work for your problem.  (I haven’t tried it myself, but at least one reviewer mentioned getting this to solve your exact issue.). Might be worth a try, and much cheaper than buying a new Fitbit!  My link is for the UK, but you hopefully could find something similar in whichever is your home country.

Good luck, and welcome to the forums!

[EstuardoFitbit]

Welcome to the Fitbit Community @Lizpep. @Julia_G Thanks a lot for your help! 

I understand how you feel and have created a case on your behalf for a representative from our Support Team to contact you.

You can keep an eye on your email.

[mysticrose276 · Accepted solution]

If you check on Amazon (US) there is a strap that stretches to fit around the Fitbit that works pretty well.  I had the same thing happen and purchased one and I'm pretty happy with it especially considering all the complaints I'm hearing about the 6.

[EstuardoFitbit]

@mysticrose276 Thanks a lot for sharing your experiences with us. 

I believe your recommendation will be incredibly helpful to others facing similar situations. That's why I decided to mark it as the Best Answer.

Thank you again for your willingness to help!