Problems connecting charge 3 to phone

[Finnola]

Hi,

Set up my Charge 3 yesterday and found that it had problems syncing. After a while I decided to start all over and reset the device on my phone. 

Now the problem is that it keeps saying that the tracker can't be connected to my phone (whilst it was no problem yesterday). These are the steps I've taken:

- Tracker is in charger

- Bluetooth is on

- My phone is compatible

- The tracker is found

- I enter the code correctly

- After entering the code, it keeps saying "Try again, not working"

Does anyone have an idea?

Thanks!

[Redladyjayne]

I tried every suggestion I could find as I was having trouble pairing with both my iPad and my Samsung 7 phone.  In the end I started a ‘Live Chat’ and I’m very pleased to say my Charge 3 is now paired with both my iPad and phone again.  For some reason the Charge 3 hadn’t updated.  I would strongly recommend doing the same if having problems of any kind.  I found the agent very supportive and helpful

[Hackettc]

Yes had problems after update 

[jvmccim]

Tried all of the “solved” steps, my Charge 3 will not connect to App/iPhone 6

[nhpickleballer]

there is a new version of fitbit.   Version 2.0001.63.5.   Did you get a notification to update

---

---

[Hackettc]

Yes it all problems started after update 

[jvmccim]

Thank you, but since it won’t connect, I don’t know version the firmware is. When try to setup, it says tracker recognized, but never makes the Bluetooth connection. And, I have tried turning it it off. Rebooting phone, turning it back on & rebooting again. Really frustrated. 

[nhpickleballer]

Hi



Try rebooting your fitbit

[Redladyjayne]

I did everything they advised including a ‘hard’ reboot and nothing worked! It’s no longer an issue anyway as I got a refund from the Amazon seller and got myself a much cheaper and so far much more efficient one that practically does the same as the Fitbit versions, but not as well known! I can’t think of the name of it at the moment

Sent from my iPad

[Hackettc]

Done that , they sending me new watch out

[Captaincod]

Thank you so much. I would never have got there by myself. You're a genius.

[nhpickleballer]

glad to help

[SunsetRunner]

I've pressed the side button. Whilst it's in the cradle. I dont get the smiley face. Just the diamond shaped dots

[SunsetRunner]

This was the fix for me :hundred_points:

[Weberc3]

Yep - same thing. I updated to the new operating system on iphone 8, rebooted the fitbit numerous times, turned off/on bluetooth, continued to get the same thing. Cleared user data and it connected but now it says "Looking" and that the device doesn't exist. I also have a ton of horizontal lines on the actual tracker. I feel like Fitbit is losing quality in their devices. My first band lasted 3 years where this was bought in august of 2019 = and it is now may 2020.