09-30-2017
01:33
- last edited on
09-09-2020
09:26
by
MatthewFitbit
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09-30-2017
01:33
- last edited on
09-09-2020
09:26
by
MatthewFitbit
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carried out the firmware update and now Charge 2 not working. Just has a white circle with a tick through it on the face 😞 I have turned off my bluetooth, logged out of Fitbit and restarted my phone...but that hasn't cleared it. any advice please?
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09-30-2017 02:54
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09-30-2017 02:54
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Try rebooting it.
put it in a charger so its charging then hold the side button for four seconds. It should show a fitbit logo when it has rebooted.

09-30-2017 02:54
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09-30-2017 02:54
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Try rebooting it.
put it in a charger so its charging then hold the side button for four seconds. It should show a fitbit logo when it has rebooted.

10-01-2017 10:29
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10-01-2017 10:29
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Yes, problem now resolved. Thanks for your assistance
@SiGr wrote:Try rebooting it.
put it in a charger so its charging then hold the side button for four seconds. It should show a fitbit logo when it has rebooted.
10-05-2017 05:09
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SunsetRunner
10-05-2017 05:09
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AJeff, that reboot procedure resets it for most problems FYI 😉
10-30-2017 00:53
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10-30-2017 00:53
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when i update also hv that problem ,now fitbit screen just show a line like in update, i charger it and bless long time for restart, my fitbit hv shake but no come out the fitbit logo
so how ?

04-24-2019 19:25
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04-24-2019 19:25
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Same thing with Fitbit HR 2.
Bright light with white circle in display. I have tried rebooting it several times. It is on the charger now

04-25-2019 07:22
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04-25-2019 07:22
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HR 2 ...Same problem here. Anything else can I try. Tried rebooting turning off notifications, heart rate still will not work properly. Light stays on! HELP! I am so disappointed in this watch. I used to love it do much.

04-25-2019 07:24
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04-25-2019 07:24
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Never showed logo just film versions

