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Quit recording active minutes

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‎03-25-2019 14:12 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-25-2019 14:12 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

4 days ago my Charge 2 quit recording my active minutes, and I can’t blame it on an update, because I haven’t done one.....

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‎03-25-2019 17:26

‎03-25-2019 17:26

@Nikki39 Welcome to the Fitbit Community.

 

I'm sorry to hear that your Fitbit Charge 2 quit recording your active minutes. I would recommend performing a restart to your Tracker by following these steps. In addition, please make sure your activities meet the requirements to earn active minutes. You can find useful information on this article.

 

If you continue experiencing the same issue, please let me what activities have you performed recently.

 

If you have any question, please let me know.

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