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Random sign out of the app

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‎05-09-2019 16:40 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-09-2019 16:40 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

My Fitbit app is automatically signing me out, and I do not realize it until my battery is dead.

 

Moderator edit: Subject for clarity 

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‎05-12-2019 13:00

‎05-12-2019 13:00

Hello @Catgoddessd welcome aboard. I'm happy to give you a hand with your concern. My apologies for the delay in responding.

 

First, can you p[lease let me know which operating system platform you're currently using to sync your Charge 2 device? Also, please give me more details about your mobile device to check if it's on our list of Supported Devices. Make sure that your mobile device and the Fitbit app are up to date.

 

Let me know if you have any additional questions. 

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