help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Charge 2 can't connect to internet

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2020 21:17 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎03-30-2020 21:17 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

I'm not sure what mine is doing butit will not sync. all of a sudden since 1300 today. when I try it says there is no device.  I tried to reboot my phone to no avail and I tried to find out information on the dash board to no avail. The watch is working fine but it just won't sync. Any help would be great.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-31-2020 05:55

‎03-31-2020 05:55

 

@sar1ff are you getting a message of " No internet" 

May I ask what model phone or computer you sync through? 

Best Answer
0 Votes

‎03-31-2020 08:53

In response to Rich_Laue

‎03-31-2020 08:53

Mine has done exactly the same today - device not found and refused to connect to the phone via Bluetooth. I tried all the usual steps (switch off, then back on BT, force close fitbit app, restart phone, restart fitbit etc, without success. Eventually tried removing the link to the Charge 2 from the phone altogether, at which stage it found the Fitbit again immediately and connected with no further problems. 

Best Answer
0 Votes