Fitbit won't enter Bluetooth pairing, still reads on phone

[J_ann07]

I tried what Rich said and it still does not read my new IPhone 11.  I turned off Bluetooth on my old phone and deleted and reinstalled the Fitbit app on my new phone.  It continues to say "No device found".  Now what do I do?

[Rich_Laue]

@J_ann07 your saying the old phone is able to sync the tracker? 

As for iOS I would not know how to turn the phone on. 

Why won't my Fitbit device sync?

The Charge HR does not have a pairing mode. 

[J_ann07]

Yes, my old phone synced with the tracker.

Get Outlook for iOS

[Rich_Laue]

You should be able to load the Fitbit app, log into your Fitbit account, and the tracker should sync.