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Re: i need help i dont know what a tracker is

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‎05-17-2019 11:39 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-17-2019 11:39 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

trying to pair to account for tracker fitbit

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‎05-17-2019 15:48

‎05-17-2019 15:48

Hello @buddy1936 have you bought a Fitbit product and want to connect it to your Fitbit account?

Usually a user will user their phone. First going to http://www.fitbit.com/setup this page will direct the user to the needed app for their phone or computer. 

Let's fo to the help docs.     
How do I set up my Fitbit device?
Set up and get started using your new device.

Then they will install,  run, and log into their Fitbit account and do the add device routine.

 

BTW it has been close to 9 months since the Charge 2 was sold.  Is this the tracker you want to setup? The setup process requires the user to know which unit is being setup. The box will have a name or look at the pictures on the help site.

Please keep us updated. 

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‎05-18-2019 11:44

In response to Rich_Laue

‎05-18-2019 11:44

@buddy1936 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your new device. Did you follow the instructions shared by @Rich_Laue to setup your device? Could you share a picture of your device to see if we can determine which device is? You can see pictures of most devices in our help site too.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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