Reading charge 4 in day light/sun

[Mckwilson]

I am not able to read my charge4 when out in day light or when sun is shining. Is there anyway this can be corrected.

[ivan8680]

The display on my Charge 4 is impossible to read when outdoors and the sun shines just a little bit.

• I have tried changing the brightness from "Auto" to "Normal"... none of them are bright enough.
• I have checked that the "DND" of off, "Sleep" mode is off and "Screen Wake" is on.
• I have tried restarting the device.
• I have even reset the device.

I have read many other people in this community having the same problem. Some of them got rid of the problem via the ideas/suggestions listed above. But unfortunately not me 😞

What else?

• The version is 48.20001.1 / 00.43.
• I have voted for the feature request: "Charge 4 screen brightness boost" (https://community.fitbit.com/t5/Feature-Suggestions/Charge-4-screen-brightness-boost/idi-p/4234605)
• I sense that this has slowly gotten worse over time, or that the problem has started after a software update... I am not sure, but it could also be becauase I started using it in a darker season (winter)

Any suggestions as to how I can solve this issue?

Best regards,

Ivan

[SunsetRunner]

Gosh @ivan8680 I can certainly admire all the troubleshooting and research you did trying to fix your display brightness. I too have noticed an increase in individuals having the same issue. If you have tried all that can possibly be done at this point then I’d call Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US  Maybe they might have a suggestion that has not been discussed/discovered here on the forums. 

[JuanFitbit]

@SunsetRunner , Nice to see you here. Thank you for the link provided. 

@Mckwilson @ivan8680 A warm welcome to the Community! Thank you for your messages and efforts.   I merged your threads as it seems that you both have a similar situation. 

As our friend MegaBite already did,I would recommend  you both to have a chat or call with our team. 

They'll be glad to have a closer look at your Charge 4. 

See you around.