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Received discount,after my tracker is out of warranty. - Charge 3

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‎12-30-2021 09:35 - last edited on ‎12-30-2021 18:18 by Fitbit Moderator

‎12-30-2021 09:35 - last edited on ‎12-30-2021 18:18 by Fitbit Moderator

I'm very disappointed with this company. My fitbit is not under warranty anymore but the same issue that I've seen all over these forums has happened to me- the screen is so dark I can't see anything on it anymore and the reset steps don't help. I was offered 35% off of "select" products, which cannot be combined with current sales. Current sales are 30% off. Customer support blew me off with constant "that's the best we can do" replies. This company doesn't care about retaining current customers. I'm not buying a new device every 18 months because of faulty manufacturing. I'm very disappointed with this entire experience. 

 

Moderator edit:  updated subject for clarity

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4 REPLIES 4

‎12-30-2021 18:23 - last edited on ‎06-24-2024 09:37 by Fitbit Moderator

‎12-30-2021 18:23 - last edited on ‎06-24-2024 09:37 by Fitbit Moderator

@AliKL , Nice to see you around. Thank you for your feedback and taking the time to contact Support. 

Please be assure that your  comment does go unnoticed and will help us improve our services. 

Regarding the warranty, as you might know the warranty for Fitbit devices is 1 year depending on the location. 

We also recommend and offer a protection plan that will cover the device for 1 extra year 

The options presented by our team member depend on your warranty status. 

If you have any doubt regarding the warranty please have a look at the warranty guidelines. 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎12-30-2021 21:02

In response to JuanFitbit

‎12-30-2021 21:02

FYI-
Letting the upset customer know in your reply: 

“Please be assure that your  comment does go unnoticed and will help us improve our services.”

is not very reassuring. 

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‎12-30-2021 21:06

‎12-30-2021 21:06

I had the same ending to my chat online for my charge 3 and the error 001 code. I was waiting on a factory reset that the representative suggested, and then they ditched me online and sent an email saying it’s out of warranty and they can’t help…how can they not help with a reset, that they suggested?? Yeah and they want me to go ahead and use the discount code for more poor customer service? No Thanks.

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‎12-31-2021 03:10

‎12-31-2021 03:10

I am having the same thing but my fitbit will not hold charge .it was replaced in January  for this reason and now saying its not in warranty and sent me a 35% off like you .I'm not happy at all as this is not cheap 

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