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Recorded activities show incorrect start time

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‎04-05-2020 14:36 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-05-2020 14:36 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

I walk daily and until the clocks changed last week all was fine. Now I record my walk on the app and at the end it shows my route and split times. Once I’ve finished the walk though, only the first 10 mins of my walk is recorded and the start time is an hour out. I’ve tried turning on location settings and deleting the app but still nothing. Anyone got any ideas?

 

 

Moderator edit: updated subject for clarity

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‎04-21-2020 11:50 - last edited on ‎03-14-2025 06:25 by Fitbit Moderator

‎04-21-2020 11:50 - last edited on ‎03-14-2025 06:25 by Fitbit Moderator

@Beckil84 Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your activities showing the incorrect start time and missing data and thank you for troubleshooting this issue. Start by logging out from the app, restart your phone and log back in. After this change the timezone on your device to a different one. Save and sync then change it back to the correct one.

Let me know how it goes.

Alvaro | Community Moderator

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