Recurring alarm on Charge 3 doesn't go off at scheduled time

[Tjauld]

Hi my charge three is set to 5 weekdays. Today it didn’t go off. Most Monday’s it does. Usually it misses Wednesday’s some weeks or Friday’s but it is set for Monday to Friday at the same time. Help!

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Tjauld, welcome to the Community Forums. Thanks for bringing this to my attention. 

I'd recommend that you try removing the alarm and then adding it once again. You can find instructions on how to remove alarms by clicking here. Basically what you want to do is: 

1. Sync your Fitbit to your account.
2. Restart your Charge 3. 
3. Remove the alarm.
4. Sync your Fitbit.
5. Add the alarm.
6. Since once more.

Then they should start working. Please give it a try and let me know how it goes, I'll be glad to continue assisting you. 

[Tjauld]

I did this a few times and it is still occurring and on different days!  Any other suggestions?

[MarreFitbit]

Hi there @Tjauld, welcome to the Community Forums. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Tjauld]

Still having the same issue. This week Monday, Wednesday and Friday didn’t go off although set for weekdays. It is very frustrating as this is my main alarm. 

[JoKeWilkins]

I'm having the same issue too.  I've tried everything, but cannot get the weekday recurring alarm to work.  For now I'm setting a single alarm every night.  I hope this can be resolved soon.

[Tjauld]

Thanks. I’ll try that!

[Mayhew1955]

I'm not satisfied with this answer.  My Charge 3 alarm has frequently failed to work over the last 6 months (at least). I've slept in more than once because of this and I've seen that you are working on it but how long do you need?  It's a preprogrammed alarm, a basic feature of a digital watch and it has to function correctly.

There are multiple threads about it and most of them are still open, your customer support doesn't even recognise that it's an ongoing problem.

I'm very dissapointed, I've been a fan of the brand since the clip thing you pinned to your jeans.  My Charge 2 had no problems but this is just a farce.

[JoKeWilkins]

I agree 100%. 

I’ve already had one replaced (in January 2020, and it was a terrible experience). The replacement is already having the same issue. At this point I’m not very optimistic that the issue will be fixed on this model. 

[MirSand]

Unfortunately this is not a solution. I have done this many times. My alarm will work for a few days and then it won’t. I reset it either while in the charger or by going to the settings and reboot the device. Sometimes that works. It also appears to be related to inability to sync with the phone. I have shut off my blue tooth and then made the phone find the Fitbit again to resync. Then the alarms works for several days. 

[Mayhew1955]

I too have noticed an inability to sync with the phone and have tried turning off the all day sync but that didn't seem to have any effect.

Turning off bluetooth also turns off notifications.  I have mine set up so that only the important notifications get sent to my wrist, if I hear a sound on the phone but no vibration on my wrist I know I can ignore the notification for now.  This helps keep my mind clear but unfortunately when the sync issue has started those important notifications get lost!

It seems as if the product team has spent far too long on new functionality and no time at all on debugging the stuff they promised on day one.

[Mayhew1955]

Regarding replacement, there are plenty of posts from people who have had the replacement and have the problem happen again.  It's a delaying tactic as there's no solution available.

I agree with you, I don't think this model will ever be fixed.  If I were you I would contact support again and request a refund, keep at them because the way this issue has been handled is a farce.

I've been offered a replacement (which will be broken obviously) or 50% off a new purchase, but this excludes the Charge 4!  Why?  Because it's new?  I might have bought it on the off-chance that the new model doesn't have the same issue.

[Mayhew1955]

Customer support sent me a new Charge 3, it arrived last wednesday evening and just une week later the silent alarm didn't work.  Of course it didn't, it's a problem all Charge 3s have, the only people not complaining are the ones that don't use silent alarms!

I have contacted customer support again, I won't let this slide, and no word of a lie, they told me how to turn it OFF and back ON again.  Can we skip the preliminaries and get to the part where you fix the problem in software for everybody or give me my money back?

[JoKeWilkins]

I have done this many time. It does not solve the issue. My recurring alarm on my replacement no longer works.