Reminders to move aren't working on my Charge 4

[E-beth]

Vibrations no longer work. Not getting notified if I sit too long

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @E-beth. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

This sounds like the Do Not Disturb Mode or the Sleep Mode (Quiet Modes) could be turned on in your quick settings, since both of these options prevent the device from receiving notifications, reminders to move or celebrations. If you haven't done so already, please make sure these feature are disabled in your settings. 

In addition, I suggest restarting your Fitbit device by following these steps. 

In none of the above works, please try setting up your Charge 4 as a new device in your account if you're still having the same problem. Then repeat the restart procedure and set up notifications to check if they're working properly. 

[E-beth]

Many thanks. Your advice worked.


Sent from my iPhone

[MarreFitbit]

@E-beth You're very welcome! I'm glad to hear that the steps did work for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!