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Reminders to move feature is not working on my Charge 3

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‎11-10-2020 20:02 - last edited on ‎11-11-2020 04:02 by Fitbit Moderator

‎11-10-2020 20:02 - last edited on ‎11-11-2020 04:02 by Fitbit Moderator

My fitbit does not give me reminders to take 250 steps an hour.  How do I get this feature to work? It is turned on. I've turned it off and back on and that did not help. Suggestions appreciated.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎11-11-2020 04:02

‎11-11-2020 04:02

Hi @minnesotawalker, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it doesn't give you reminders to move, even though the feature is turned on.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page, which explains how the reminders to move feature works on your Fitbit device.

 

Finally, monitor your Charge 3 during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-11-2020 05:11

In response to JuanJoFitbit

‎11-11-2020 05:11

Hi - I’ve tried all the suggestions but my Charge 3 is still not vibrating reminding me to move, or vibrating when I hit the 250 target, or vibrating or displaying when I hit the 10,000 step target. 

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‎11-22-2020 15:12

In response to PaulJT

‎11-22-2020 15:12

Is it in 'Do Not Disturb' or 'Sleep Mode' ?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-23-2020 11:52

‎11-23-2020 11:52

This is a longtime bug on many of the Fitbit trackers. Sometimes it reminds you, sometimes it doesn't. Rebooting doesn't fix it, changing settings doesn't fix it. Good luck getting Fitbit to acnowledge the bug.

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