Reminders to move not working on Charge 2

[Leenz]

My reminders to move have not been working since the latest update.  I've tried toggling on and off, disconnecting and reconnecting.  Getting a bit frustrated as it's been over 2 weeks now.  

[cindeebleu]

I followed all the suggestions and my remainders are working again! Whoo
Hoo!

"Take delight in The Lord and He will give you your heart's desire." --
Psalm 37:4

[Ecmomtg]

Same problem. Nothing has gotten them working again. 

[Rich_Laue]

@Ecmomtg what is the nothing that you have tried so far? 

Checked to see if it is turned on in the tracker? 

Is it enabled I the app and then a sync done,? 

[Ecmomtg]

Nothing worked. As in I tried everything that was suggested. I went to the
fitbit help site, I looked at all of these comments and suggestions. I
tried everything suggested everywhere I looked. My comment was brief, after
trying to solve it for 3 hours I had wasted enough time. I was just hoping
the Fitbit gods would see how many people were having trouble and fix the
problem that they probably caused in the first place. I even went so far as
to change fitbit's. Mine had stopped figuring out when I exercised as it
had for the previous year and I had to start manually logging it and it had
me on the elliptical at 9 pm when I was sitting on the couch. So I changed
to my husbands since he quit using his. Guess what? Still no reminders to
move. So, I hope, Rich_Laue, this answers your question.

Moderator edit: personal info removed

[francie54]

Mine isn’t giving me reminders either and I have no idea how to fix it.

[francie54]

Mine isn’t giving me reminders either and I have no idea how to fix it.

[MarklGT]

Glad it's not just me!

Mine tells me when I hit 250 for the hour, but doesn't vibrate to remind me to get up and do 250.

Display reminder is intermittent at best.

Add it to the other bugs. Think I find a used Charge HR on eBay....

[yaak]

Without rereading 14 pages to see if a solution was posted.
There is a detailed response by AlejandraFitbit (moderator) to a similar thread, which worked for me.
here is the link:

https://community.fitbit.com/t5/Android-App/Charge-2-not-vibrating/m-p/1877642#M43574

[francie54]

I did the reboot.Put on charger, press down button for 4 seconds. Still did not work. I am really annoyed.

[Jauza]

Ihave the Charger 2 and the "Clock Face Fix" did the trick for me. Thanks!

Clock Face fix

1) Go to Account > Choose device > Clock face, select a different one

2) Sync fitbit

3) Go to Account > Choose device > Clock face, select the original one

4) Sync again

[francie54]

Am I supposed to go to my Fitbit account? I do not find a clock face option.

Sent from my iPhone

[KayeHS]

There are 2 places to turn on notifications. One is in the set up on your
computer or mobile device. The other is on the watch itself. Push the
button - notifications is on my 5th screen. It should say "Notifications
on".

[francie54]

My notifications are on. If I go to the 5th screen on my Fitbit, it says Relax.

Sent from my iPhone

[SerenityRose]

Ty! That's been frustrating me for so long! 

[francie54]

Fitbit helped me. Put your Fitbit on charger, turn off notifications, turn back on, hold the button on your Fitbit for 4 seconds. Worked for me.

Sent from my iPhone

[SerenityRose]

Thank you, but I had already tried that. The suggestion I responded to worked. I appreciate the help. 


Sent from my T-Mobile 4G LTE Device

[ValarieN]

Mine has not been giving me reminders to move nor has it been showing texts or phone calls. Anyone found a fix?

[Rich_Laue]

@ValarieN see above it sounds like your tracker is in its DND mode. 

While vieingvitye clock hold in the button. 

[judymyname]

Yes, hold in the button on fitbit, then it should move from notifications
"off" to notifications ON.

[Grelind41493]

Now I know this is probably just a Coincidence and it’s a little strange but I was having the same problems as everybody else and when I  screen captured it and then I sent it via air to my iPad and always well immediately. My wrist buzzed and told me to walk 250 steps so I did the walk And it buzzed again so far all is well I know it’s freaky but it worked