Replacement for Charge due to band issue

[Newblue]

I only recently started using my Charge and the band is already coming apart from the device after 4 months of use. Fitbit will offer a replacement but did not say what they would replace it with. Has anyone recently been offered a replacement for a Charge (original) and what model did they send (since it was discontinued used)? Thanks.

[Odyssey13 · Accepted solution]

Hi @Newblue  support will send you a replacement based on what they have on hand and according to the guidelines. click to read about warranty and returns policy. They will take care of you.