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Replacements for damaged Charge 3 and accessories

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‎12-14-2020 12:42 - last edited on ‎12-15-2020 03:08 by Fitbit Moderator

‎12-14-2020 12:42 - last edited on ‎12-15-2020 03:08 by Fitbit Moderator

Charge 3 gave up the ghost.

Ordered new one which went well until I found out that all I was getting was the unit itself and as my strap was giving out I ordered and sent images as requested.

Still waiting, just been on chat and all I got from Danni was she would help with the order and then she cut off without doing anything or advising why the strap had not arrived.

Gave 1 star as couldn't give negative stars

 

 

Moderator Edit: Clarified subject

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‎12-15-2020 03:15

‎12-15-2020 03:15

@ralister Welcome to the Community.

 

Sorry to hear about this. It seems that the communication was lost but to help you I have created a new ticket. Our Support team will reach you via email to avoid missing communications.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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