Reset Charge 3 with Black Screen

[SprGPa]

My C3 has black screen that I've not been able to fix. I want to trade it in and get a new device. How can I reset my device from the app only? If I could see the screen I know I could reset it on the device but that's not an option. 

[EdsonFitbit]

Welcome to the Fitbit Community, @SprGPa.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

In this case, I would recommend restarting your Tracker. In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In addition, you can try to change the clock face:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3 tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.

[SprGPa]

I've tried all of these, multiple times. I've given up and just want to clear the data so I can get rid of it. I need to to this on the app because the screen is black.

Moderator edit: all-caps

[EdsonFitbit]

Thanks for your response, @SprGPa.

The instructions shared above have been useful for other Fitbit users experiencing a similar situation.

There is no option to reset your Fitbit Charge 3 from the app only. In this case, you can remove your Charge 3 from your account by following the instructions in this article in the menu "How do I remove a Fitbit device from my account?".

If you want to delete your Fitbit account, please follow these steps.

Have a nice day.

[Arrow123]

I tried all this but it dosen't work as I press the button but it continuously vibrates and the screen is black, when I take it off the charger even after charging for half an hour and see if there is a response, nothing happens.

Please help!