Reset password email not sending

[Hekenney]

Hello!

I have been trying to reset my password for awhile and everytime I select “forgot password” I never receive the email to reset it.(yes I have checked spam/junk mail) PLEASE HELP!! I can’t find a way to contact a real customer service agent either 

[FatimaFitbit]

Hi there @Hekenney! A warm welcome to the Fitbit Community!

Thank you for reporting this situation.

The reason why you're not receiving the email could be that you have probably migrated to a Google account. 

If this is the case you can try to reset your password this way:

1. Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you. If you don’t get an email:
   • Check your Spam or Bulk Mail folders.
   • Add noreply@google.com to your address book.
   • To request another email, follow the steps to recover your account .
   • Check all email addresses you might've used to sign up or sign in to your account.

2. Choose a password that you haven't already used with this account. Learn how to create a strong password.

3. For more information please see: If you sign in with your Google Account