10-18-2019
10:59
- last edited on
11-17-2020
10:40
by
MatthewFitbit
10-18-2019
10:59
- last edited on
11-17-2020
10:40
by
MatthewFitbit
While this issue doesn't affect functionality as of yet, it is a bit distracting and worrying. The rightmost line of pixels on my Charge 3 display have a distinctly brown tint to them now. Anything that normally shows up as white along the 3-4 columns of pixels closest to the right side of the screen appear this way. It's not really noticeable when just viewing the regular clock face, but when swiping around in the menus it is extremely obvious. Has anyone else seen something like this happen? (I've seen the other posts about lines and missing pixels, but this isn't quite the same.)
Moderator edit: updated subject for clarity
10-19-2019 07:41 - edited 11-04-2023 10:27
10-19-2019 07:41 - edited 11-04-2023 10:27
Hello there @DarthWoo, it's nice to see you around. Thanks for bringing this to my attention.
So that we may better assist you, could you please send me a photo showing how your Charge 3 display look?
In the meantime, I suggest to restart your Charge 3 by following the steps in the article: How do I restart my Fitbit device?
I'm looking forward to your response, keep me posted.
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10-20-2019 19:08
10-20-2019 19:08
The effect is considerably more pronounced than it appears to be in the photo. My phone camera doesn't really capture the contrast between the regular white parts of the display and where it has darkened.
I've reset it via the charger, but that had no effect.
10-21-2019 12:17 - edited 09-04-2023 05:44
10-21-2019 12:17 - edited 09-04-2023 05:44
Hello there @DarthWoo, thanks for getting back and providing with the photo requested.
I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!
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06-30-2020 09:16
06-30-2020 09:16
Any updates to this? I have this exact thing on my Charge 3 as well, noticed it today. Any reason behind this? I've only had it for 5 months.
10-08-2020 05:21
10-08-2020 05:21
Upper right corner for me. Started about a month ago. It almost looks like I spilled something on the screen, but it doesn't wipe off.
I've been surprised because I didn't think this fitbit did color - yet I've got a brown corner.
10-14-2020 08:41
10-14-2020 08:41
Same issue here. I am only posting, hoping this will get the ball rolling on another update or response.
11-24-2020 07:24
11-24-2020 07:24
Same on mine too.. noticed a few weeks ago...
Unfortunately i already out of guarantee as this one is a replacement after a year i had my previous one which had another type of screen issue (pixel lines disappeared)
01-14-2021 21:37
01-14-2021 21:37
I've got the same issue. Please provide the fix. Thnk you
04-27-2021 05:53
04-27-2021 05:53
My screen has been brown and practically unreadable for about 3 months or so now any ideas have updated and fully charged
04-29-2021
05:10
- last edited on
09-04-2023
05:33
by
MarreFitbit
04-29-2021
05:10
- last edited on
09-04-2023
05:33
by
MarreFitbit
Hello everyone. Thanks for participating in the community forums.
@Willow14 Thank you for the information and for the troubleshooting steps you've tried. I recommend visiting the following thread for tips and suggestions regarding inconveniences with the screen.