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Running and walking distance logs

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‎08-13-2019 22:22 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-13-2019 22:22 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

I want to see how far I have run or walked in a single activity. I look up my activity log and it gives me everything but my distance on both the app on my phone and if I log into the Fitbit online. How do I get distances for a single activity?

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‎08-14-2019 15:51

‎08-14-2019 15:51

Hello @LoriField welcome to the Community Forums, it's a pleasure to give you a hand with your concern.

 

I appreciate the details that were shared in your post regarding your concern. To better assist you with this, can you please let me know which mobile device you're currently using? Are you using an Android or iOS mobile device? If possible, can you please send me a screenshot of both Fitbit app and Fitbit.com dashboard exercise details? You can refer to this post to do so. 

 

Keep me posted.

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‎08-14-2019 16:03 - last edited on ‎08-23-2019 17:24 by Fitbit Moderator

In response to RicardoFitbit

‎08-14-2019 16:03 - last edited on ‎08-23-2019 17:24 by Fitbit Moderator

Hi using an iOS .
Here are the screenshots.

[image1.png]


[image2.png]



Thanks! Any help appreciated! I just want to know the distances of my individual runs/ walks.
Seems like it gives me everything but that :)!

Cheers, Lori 

Sent from my iPhone

 

Moderator edit: Removed personal information 

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‎08-23-2019 17:28

In response to LoriField

‎08-23-2019 17:28

Thanks for your reply and update @LoriField, it's a pleasure to continue assisting you. My apologies for the delay in responding your post.

 

Unfortunately, the screenshots were not attached correctly, therefore, I'm unable to check and determine your concern. However, since you're using an iOS mobile device, please try the following and send me again the screenshots:

 

  1. Force quit the Fitbit app.
  2. Logout from your Fitbit account.
  3. Make sure that the iOS version is up to date.
  4. Reboot your mobile device.
  5. Login using your Fitbit credentials.
  6. Let me know if the issue persist.

 

Keep me posted.  

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