01-01-2019
09:59
- last edited on
09-08-2020
18:22
by
MatthewFitbit
01-01-2019
09:59
- last edited on
09-08-2020
18:22
by
MatthewFitbit
As soon as a run is over, the distance, time, etc. go away on my FitBit. How can I get this reset?
01-02-2019 04:28
01-02-2019 04:28
Hey @Villefan, welcome aboard! If when finishing your run, your stats disappear from the Charge 2 itself, don't you worry, this has happened to me twice before and I fix by restarting my tracker. Just try the following:
1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.
Let me know how it goes!