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Samsung Galaxy J8 - error in notifications

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‎03-17-2019 22:05 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-17-2019 22:05 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Please, I want to know how to activate notifications of calls and messages on the Samsung Galaxy J8, I have tried but they do not work.

Thank you.

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‎03-21-2019 06:59

‎03-21-2019 06:59

@RafaLeyva  Welcome to the Fitbit Community! I hope you're doing well!

 

Sorry to hear that your aren't getting notifications on your Charge 2 from your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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