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Samsung Galaxy s6+ and charge 2 - can not set up device

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‎05-27-2019 23:36 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-27-2019 23:36 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

Hi! 

 

I have a Samsung Galaxy S6+, and I can not set up my fitbit charge 2. 

 

The app finds the tracker, I get the 4 - digit code that I fill inn, but then....nada. 

 

Ive tried restarting phone and charge 2. I have deleted and reinstalled the app. Ive turned bluetooth on and off. Ive removed all other devices from bluetooth. Ive downloaded the newest version of android.

 

Does anyone know if maybe samsung s6+ isnt compatible? 

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‎05-28-2019 10:11

‎05-28-2019 10:11

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your new Charge 2 and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about it so they can further assist you. You will get an email from them.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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