Samsung S8+ text messages not coming through on Charge 3

[ChrisMSW01]

Greetings, all!  I've seen several threads on this topic started (going back several years) but cannot seem to find the cut-and-dry answer.  In spite of all the suggestions to either resync, reload, reboot, and reconnect devices, nothing seems to work to get text messages read on the Charge 3 for Samsung Galaxy S8/S8+ phones.  So, what's the final answer?  Is this a supported feature for either Fitbit or Samsung or will this just not work currently until a "fix" is made available??

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hey there @ChrisMSW01, it's nice to see you around! Thanks for taking the time troubleshoot this inconvenience with your notifications, nice way to go! 

Hmmm... Since you're in Android phone, if the preview message is off then it won't preview through Fitbit either, no matter what you set it to through the app. So, check it by going to Settings --> Device --> Applications --> Messages --> Notifications --> Must be on, pop-up display switched on, and Preview Message on. 

Give this a go and let me know the outcome! 

[ChrisMSW01]

HOLY MOLY!  It's a Festivus Miracle!  After hours of searching on line and sorting through countless posts on the Fitbit community boards, you have finally solved the problem with one swift message, Marre!!  Yes, it works like a charm now!

Seriously, this solution should be required reading for any other Samsung users struggling with this issue.  Such an easy fix once you get pointed in the right direction!

Cheers to you, Marre!!!!

[MarreFitbit]

So happy to read this message @ChrisMSW01!  I'm glad to hear these steps did the trick my friend.

Thanks for marking my response as the solution. Marking posts as solutions is a great way of thanking another community member while also highlighting their solution so that it may be discovered more easily by other community member's facing the same questions or issues as you. 

Don't hesitate to let me know if there's anything else I may assist you with.

Happy Holidays! 

[Gonroven]

MareeFitbit,

You are the one! I've searched hi and low for this fix and you just nailed it!!

Thank you very much. I hope all the others with this issue see your thread.

Might I suggest that you post this solution in your FAQ's for the Charge 3? There are tons of questions and your the first to answer it with a working solution. Just my two cents.

Merry Christmas!!

John

[MarreFitbit]

Welcome to the Fitbit Community @Gonroven! Yay! I'm so glad to hear that my response did the trick for you two.  Thanks for the suggestion, I'll pass this along to our team. 

Don't hesitate to ping me out if you need further assistance with anything else, I'm always around! 

[Gonroven]

You're quite welcome.

Merry Christmas

Moderator edit: removed personal information

[MarreFitbit]

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Merry Christmas to you too @Gonroven! 

[PamJol]

Go to settings on the phone or the fitbit settings? I do not see a setting for messages anywhere.

[MarreFitbit]

Hi @PamJol, welcome to the Community Forums. I've seen you contacted our Support Team after posting here and that they have helped you with this. I'm sure that from now on, everything should be working correctly. 😉

If the notifications stopped working after a firmware update, in these cases you most likely would have to set up the notifications again:

1. Tap the Today tab and tap your profile picture. 
2. Tap your device image > Notifications. 
3. Choose the types of notifications you want to receive and the app you use most for each category.

For more detailed information about notifications, see: How do I get notifications from my phone on my Fitbit device? 

Let me know if there's anything else I may do to assist you with. 

[Sweaters3]

Did not work for me