Samsung s22 - not receiving text messages on charge 4

[Durhamnc92]

Hi. I got a new phone and this feature no longer works.

I have followed all the guidance I could find online to no avail.  Please help.

[SunsetRunner]

Hello @Durhamnc92 

Is it possible that your still connected to the Bluetooth on your old phone? If you are remove it from your old device because that can certainly cause conflict. Also make sure you do not have the DND (do not disturb) mode enabled or the Sleep mode….you will not receive notifications if they are on. If that is not the issue then look here to make absolutely certain your new phone and the Fitbit app has the correct settings: https://help.fitbit.com/articles/en_US/Help_article/1979.htm. I not sure if you have an android or an iios but on iOS pay special attention to this:

Show previews

Tap Settings> Notifications. Make sure Show Previews is set to Always or When Unlocked.

App notification settings

For each app that sends notifications, tap Settings Notifications the name of the app and verify these settings:

• Allow Notifications—On
• Alerts> Notification Center—On
• Show Previews—Always or When Unlocked

😃I hope this helps. Keep me posted on how it goes

[Durhamnc92]

Thanks.
I no longer have my old phone.

I've followed your suggestions as well as possible. The steps do not match
the related option as on my phone/fitbit do I followed as closely as I
could.

Still fails....

[SunsetRunner]

😃 Maybe viewing a step by step video of how to set them up will be better suited for you. Look here: https://m.youtube.com/watch?v=jItFHdtDUXA. 
Let me know how if this helps and gets you up and running again with notifications 

[Durhamnc92]

That worked, thanks!!
Ar one point I reinstalled the Fitbit app and must have missed redoing all
steps.
Yay!

[SunsetRunner]

Woohoo @Durhamnc92! That’s Fantastic! 😃 I’m happy I could help! Enjoy the rest of your evening and as always Happy Stepping!!

[imseansmom]

Yay! Thank you so much!  That worked perfectly!