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Samsung s9 not getting notifications

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‎06-19-2020 10:57 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-19-2020 10:57 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

I just got a s9 and have a charge 2. It syncs and updates steps to the app, but I can't get text notifications. All permissions are set, but the bluetooth icon isn't lit up on my phone and I can't get text notifications. Its 2020 and I saw that the s9 is on the list of supported phones.i don't get this

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‎06-22-2020 12:57

‎06-22-2020 12:57

@Eapenner Thanks for stopping by!

 

Let me help you with your Charge 2 not getting notifications from your phone. You do need to have bluetooth on in order to get these notifications. I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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