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Screen Wake isn't working on my Charge 3

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‎05-08-2022 13:40 - last edited on ‎05-12-2022 11:30 by Fitbit Moderator

‎05-08-2022 13:40 - last edited on ‎05-12-2022 11:30 by Fitbit Moderator

The fitbit is charged and information is getting to my phone. The fitbit screen does not light up.

 

 

Moderator Edit: updated subject for clarity.

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3 REPLIES 3

‎05-08-2022 18:18

‎05-08-2022 18:18

Hello @GrahamClark 

I would try restarting your Fitbit Charge 3. You will not lose any data doing this. Here’s  how: 

Plug your Charge 3 into its charger. While your Charge 3 is plugged in and charging press down the button on the side of the Charge 3 and keep holding it down unti you see the Fitbit Logo appear. (It takes about 8-10 seconds) Once you see the Fitbit Logo release the button. You will feel your Charge 3 vibrate. This indicates the restart is complete.

😃 Hopefully this will resolve the issue. Please let me know if this does indeed help and provides you with an answer.

 

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‎05-08-2022 23:55

‎05-08-2022 23:55

Hi Graham, this has been effecting me too and I just want to ask if megabits helped worked for you. I will try it when I get home as it needs charged anyways. 

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‎05-09-2022 05:37

In response to GamerMummeh

‎05-09-2022 05:37

Hello @GamerMummeh 

Let me know how it goes when you get home and try to restart your Fitbit Charge 3 😃 I’m hoping it resolves the issue for you as well. 

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