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Screen Wake isn't working on my Charge 4

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‎05-31-2022 07:31 - last edited on ‎12-14-2022 14:23 by Fitbit Moderator

‎05-31-2022 07:31 - last edited on ‎12-14-2022 14:23 by Fitbit Moderator

My fitbit does not display the time when I lift my wrist. I have to push the button every time. 

 

Moderator Edit: Clarified subject

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‎06-02-2022 04:26 - edited ‎11-18-2024 06:23

In response to JohnnyRow

‎06-02-2022 04:26 - edited ‎11-18-2024 06:23

Hi there, @Sandyrob. Welcome to the Community Forums. Thanks for the details provided about the inconvenience with Screen Wake feature. 

As @JohnnyRow has suggested, please go to your quick settings and check that screen wake hasn't accidentally been turned off. To do so, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

If this settings is set correctly, please try restarting your Charge 4 by following these steps: How do I restart my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-31-2022 08:22

‎05-31-2022 08:22

You probably accidentally have Screen Wake turned off; if not that you probably are in Sleep Mode.  Access both in Quick Settings by pressing side button for a few seconds.

 

Hard to believe you have not run into this before as a long-time Fitbitter.

 

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎06-02-2022 04:26 - edited ‎11-18-2024 06:23

In response to JohnnyRow

‎06-02-2022 04:26 - edited ‎11-18-2024 06:23

Hi there, @Sandyrob. Welcome to the Community Forums. Thanks for the details provided about the inconvenience with Screen Wake feature. 

As @JohnnyRow has suggested, please go to your quick settings and check that screen wake hasn't accidentally been turned off. To do so, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

If this settings is set correctly, please try restarting your Charge 4 by following these steps: How do I restart my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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