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Screen Wake isn't working on my Charge 4

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‎02-05-2022 09:17 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

‎02-05-2022 09:17 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

My Fitbit 4 used to turn the display on when I raised my wrist. How do I get it back doing so

 

Moderator Edit: Clarified subject

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‎02-05-2022 10:22

‎02-05-2022 10:22

Hi there, @Sparkyretired. Thanks for stopping by in the Community Forums. 

 

Please go to your quick settings and check that screen wake hasn't accidentally been turned off. To do so, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

 

If this settings is set correctly, please try restarting your Charge 4 by following these steps: How do I restart my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎02-05-2022 10:22

‎02-05-2022 10:22

Hi there, @Sparkyretired. Thanks for stopping by in the Community Forums. 

 

Please go to your quick settings and check that screen wake hasn't accidentally been turned off. To do so, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

 

If this settings is set correctly, please try restarting your Charge 4 by following these steps: How do I restart my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-05-2022 12:20

In response to MarreFitbit

‎02-05-2022 12:20

That has worked thank you
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‎02-06-2022 22:48

In response to MarreFitbit

‎02-06-2022 22:48

Thank you. I had the same issue and it turns out the sleep mode was turned on. I've noticed when I charge that the side button gets pushed somehow and then all kinds of settings get changed.  😞

 

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‎02-07-2022 04:09

‎02-07-2022 04:09

Your sleep mode might be on

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