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Screen and heart rate sensors not turning on.

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‎07-16-2019 18:05 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-16-2019 18:05 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

I tried all the steps and nothing is happening. I tried to reset it and all. No green lights and I also cleaned

 

Moderator edit: Subject for clarity 

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‎07-17-2019 12:54

‎07-17-2019 12:54

Hello @klee405 welcome to the Community Forums, it's a pleasure to assist you with the inconvenience experienced with your Charge 2.

 

Seems odd that the screen of your device suddenly stop working, thanks for troubleshooting your device prior to posting. I was informed by our Customer Support team that they already provided you with assistance regarding the inconvenience experienced with your device. That said, I recommend you to contact them back if you have any additional questions about the information that was provided by them, I'm sure that they'll provide you with more details.

 

Let me know if you need anything else, i'll be around. 

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