help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen black, vibrates, but cannot see anything.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2020 17:23 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-14-2020 17:23 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Hello. I have a Fitbit charge 2, just over a year old. The display no longer works. I have tried resetting. It vibrates, but no display. I tried to remove the device from my Fitbit account and reconnect it, but I cannot see the four digit code on the device screen to reconnect it to my app. So because I cannot see the screen, I cannot see the numbers, so I am out of a tracker completely. 

Anyone have a suggestion on how to proceed from here? I can't find the contact link for fit bit. Thank you. 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-15-2020 10:32

‎01-15-2020 10:32

Contact Customer Support.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎01-15-2020 10:32

‎01-15-2020 10:32

Contact Customer Support.

Best Answer
0 Votes

‎01-15-2020 11:22 - last edited on ‎01-21-2025 08:16 by Fitbit Moderator

In response to SunsetRunner

‎01-15-2020 11:22 - last edited on ‎01-21-2025 08:16 by Fitbit Moderator

@Amaranth886 Welcome! It's great to see you around! 

Let me help you with your Charge 2 display not working and thank you for troubleshooting this issue. As @SunsetRunner said it would be better to let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-23-2020 20:41

‎03-23-2020 20:41

I had the same issue.  Once your Fitbit is out of warranty, you are SOL.  Hope they will fix for you.  They would not for me.  This is 2/2 that has stopped working just outside warranty and Fitbit has not done the right thing to repair.  I will not be purchasing another Fitbit from them.  Spending that amount of money is ridiculous for a product that does not sustain itself with proper use.

Best Answer
0 Votes