Screen corrupted. White lines

[Annicks]

I put my fit bit on the charger. He has been showing white lines since then. I have already tried to restart, but this has no effect.

[Susanmarch]

No. Nothing worked for mine either. I had to get a replacement. Fitbit sent me a new pebble. Good luck!


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[RKnight101]

Hi, my wife is having the same issues with her charge3, plugged it in to charge last night and now it has white lines, I only bought in Dec for her Birthday, could you please let me know what I need to do, I have tried the long reset however they are still there. many thanks 

[VettyBetty]

Try doing a hard reset. If that doesn't work, then contact customer
support. It didn't work for mine and they replaced it under the warranty.

[SGreaves]

Couldn’t fix it, but I contacted for bit directly and they sent me a new one, not the straps just the watch .

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[SunsetRunner]

Unfortunately, I got mine a year ago Christmas so it was just out of warranty. No replacement—just a 25% discount on their website, which I have seen them on sale for less. Seems like this model has a short shelf life with all the people having this same issue. I had years of use on all my other Fitbit devices. I will try buying one on eBay or move to another brand. Not happy. 

[SunsetRunner]

Contact Customer Service. Unfortunately, I got mine a year ago Christmas so it was just out of warranty. No replacement—just a 25% discount on their website, which I have seen them on sale for less. Seems like this model has a short shelf life with all the people having this same issue. I had years of use on all my other Fitbit devices. I will try buying one on eBay or move to another brand. Not happy. 

[ashleypriddy13]

My fitbit is doing this as well. Plugged it in this morning, white lines now. What caused it and how do I fix it. This device is far too expensive and I have had it less than a year. 

[Susanmarch]

There isn’t a fix. You will have to get a new device and it will stop syncing next.


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[ashleypriddy13]

Will fitbit not replace it? I just bought it last year for my birthday.
This device is disappointing to say the least. How does it even become
"corrupted"?

[SGreaves]

They do replace it if you contact them directly

Sent from my iPhone

[daesmodus]

MIne started today. I called customer support and they offered me a discount too since it was a year ago that I purchased it. The thing I brought to the customer support agent is if the product continues to have this issue why they don't fix it? There are 49 comments on this board spanning over a year all claiming the same issue. Fitbit needs to step it up. 

[NoHappyCamper]

It seems that Fitbit will only stand by their products for one year. After that, if the screen fails, you have to buy another one. I guess that you get what you pay for over and over and over.

I am not going to buy another one of these products, as expensive as they are they should last longer than a year or two.

[SunsetRunner]

After years of Fitbit’s, I have purchased an Apple Watch. I used fitbit for tracking heart rate fluctuations. That 25% from their site only, was a real turnoff.

Sent from my iPhone

[babaduke]

I’ve had the same problem but my lines are black. Mine also started when the tracker was under 10%! 2 black horizontal lines appeared, then daily more lines, then vertical lines started too. Now I can’t read the screen at all. I’m still wearing it because it still tracking everything, but I can’t read anything on it!

[Amandapanda12]

25% of what from what site? Sorry don’t understand lol

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[Amandapanda12]

25% of what  from what site? Sorry don’t understand lol

[SunsetRunner]

From price on Fitbit site.

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[LizzyTorr]

Mine looks just like that too.

[MrBeefy]

I've had the same issue and would very much like some support on this. I started to get a few horizontal lines on the charge 3 and now i have partial screen blankness nad more lines. I've tried both soft and hard resets to no avail. any help would be appreciated.

[Lovelit]

I’ve tried everything suggest led still nothing